Saturday, January 22, 2011

DISCLOSE OR NOT TO DISCLOSE?


Many sellers become confused when they are deciding when to disclose material facts about the home they are selling.  The general rule in California, "when in doubt, disclose".  I have a seller along with his buddies installed a brand new HVAC (heating/air) system in their older home without obtaining a permit before installing the unit.

It is common for homeowners to avoid retaining permits for remodels or installation and/or replacement of equipment in the home.  In many California city and counties, the building permits can be quite costly so it is understandable why many avoid taking out required permits prior to construction or installation. In some counties, a seller must obtain a clear 'city re-sale inspection' before placing their home on the market.  This forces the seller to sell a home that is code compliant. 

Even though my seller had already installed the HVAC system without the permit, it became very clear that he needed to produce evidence of a permit and he understood it wasn't too late to obtain the permit because of the following California law.  

Beginning October 1st, 2005, all HVAC systems installed or replaced requires a permit and test for leaks.  Any ducts leaking more than 15 percent from the HVAC system must be repaired or properly installed.  This law came into affect as a measure of energy conservation in California.  



 

Sunday, January 2, 2011

AVOIDING FORECLOSURE WITH A LOAN MODIFICATION

Today, we received an unfortunate call from two distressed homeowners who found a Notice of Trustee Sale taped to the front door of their home.  What does this mean?  The bank and/or their mortgage servicer has notified the homeowner that in 21 days from the date of the Notice, their home goes to Auction and the home is sold to the highest bidder in a court setting, not pretty.  

Unbeknown to this couple, the foreclosure timeline proceeded forward while this upper middle class couple had successfully obtained an approved loan modification.  Keep in mind, their approved loan modification came from the same bank who is scheduling to foreclose on their home!!!  Wow?!?

Yes, this is just plain strange and NOT surprising. The left hand doesn't communicate to the right hand!  Several months ago, I blogged on the topic of the banks' loan modification and loss mitigation departments never communicating with each other.  Another case and many cases out there just like this young couple.

Viewing from the borrower's perspective, one might assume that this is malicious intent by the bank, the banks must be on a mission to foreclose on their borrowers' homes.  Rumors and the news support distressed borrowers' suspicion that the banks are receiving subsidies to foreclose on them, a justifiable paranoia. 

My advice, don't give up, if you have a bonafide APPROVED loan modification from your mortgage servicer, that means you as the borrower have signed an agreement to the terms of the loan modification provided by your mortage servicer, there's a strong chance you will avoid foreclosure.  
It is a matter of providing documentation of your approved loan modification to the loss mitigation department of your bank and/or mortgage servicer.   It is advisable that you seek legal counsel when you find yourself in a similar situation of these distressed homeowners.  

 



 

Tuesday, December 21, 2010

NOT AN REO/BANK-OWNED OR SHORT SALE TRANSACTION: IT'S A RESALE SELLER!



Serendipity really does happen when we are open to the magic that life has to offer!  Peter is from Sweden and his lovely wife, Diana, is American Filipino.  These people are the sweetest most gentle clients I’ve had a in quite sometime.  This lovely couple married just three years ago and came as a first time buyer referral from a business associate. 

October 24th, 2010 was the first stormiest day of the fall season in the sleepy town of West Sacramento when I met Peter and Diana at the local coffee shop.  With my laptop, we spent a good hour becoming acquainted while learning about the type of home this young couple imagined as their home.

Peter was raised in the rural countryside of Sweden while Diana was raised in a bustling city in the Bay area.   With their diverse cultural backgrounds, I was also able to see how well they complimented each other and how similar their priorities were!  After the 2 hours we spent together at the coffee shop, we visited three homes and one they fell absolutely in love with. 

As soon as we walked in the front door of this impeccably maintained 3000 sq. ft one story home, the moment felt completely surreal. . .and yes 45 days later the home belonged to Peter and Diana! 

Last weekend, I had the privilege of presenting Peter and Diana with their closing gift and as I entered their home, I was pleasantly surprised that these new homeowners had already re-painted their living room and decorated for the holidays.  My heart warmed when I saw their 9 foot Christmas tree adorned with blue and white lights only, Sweden’s colors.

The tears welled in my eyes when Peter and Diana presented me with an unexpected gift basket filled with ‘relax/de-stress’ products and the most beautiful appreciation card, I was overwhelmed !!!  Working hard to maintain my emotions, Diana then proceeded to show me a note that the sellers left. 

“Dear Peter and Diana, Kathi and I have lived and spent 25 years in this home raising our children and have filled this home with many, many happy memories.  We know this home will allow you to do the same.  We are leaving a legacy behind and have taken care of this home as if it were one of our children.  We hope you do the same.  Sincerely, Del”.

Oh my God, I completely lost it, I just get emotional recapturing this moment as of the writing of this blog. 

To all my readers, now you know why I love what I do and the passion I have for how I can serve! 

In this market, working as an “REO/bank owned and/or short sale” listing real estate brokers/agents, we forget that as real estate professionals, we are in a ‘relationship business’.  I so appreciate when I have the opportunity to work with clients like Peter and Diana! 

With these type of transactions,  I am reminded that I am in the best business in the world!!!  







Monday, December 6, 2010

THE GIVING TREE

The holiday season has arrived quickly and as we know, there are many people that are much less fortunate than all of us who even have the ability to read my blog assuming you own a computer.

I am dedicating this blog to an opportunity to have you schedule 1 hour of your life to see how you can participate in "Revenue Share & Fundraising Program for Non-Profit Organizations".  When is this webinar?  

Click here to sign up for this webinar on Wednesday, December 8th, 2010 at 10:00 AM PDT

As many of my blog readers, Facebook friends, and Twitter followers know, I have been active with a group called AgentsPayingForward.com
Everytime I close a transaction, I donate a portion of my commission to several charities listed on this site.  In addition to donating directly to charities partnered with AgentsPayingForward, I have partnered with Team Ignited of Ignite360 who is committed to collaborating with AgentsPaying Forward in providing a simple and effective solution to INCREASE fundraising to non-profit organizations and the community!  

As you are all well aware, tis’ the season for non-profit organizations to shake the trees in hopes that money will fall into their charity cups. Unfortunately, these days, non-profits find themselves shaking those trees harder yet receiving less for their fundraising activities.

Will you join me in securing a future for our charitable organizations and more importantly, ensure the health of our future generations? 

Remember, this Wednesday, December 8th, 2010, 10:00 am.   Click here to sign up for this webinar on Wednesday, December 8th, 2010 at 10:00 AM PDT




 

Sunday, October 10, 2010

LOAN MODIFICATION & CALIFORNIA'S FORECLOSURE TIMELINE

In the last week, I've received 3 calls from homeowners asking for my help and informing me that either in the middle of their loan modification with their mortgage company or obtaining fully approved loan modifications, they were surprised to receive a "Notice of Trustee Sale" taped to the door of their home.  A Notice of Trustee Sale is a legal notice to a homeowner that their home is going to the auction block 21 days after the notice date.  Pretty gut wrenching.  The question comes to mind, why are these homeowners surprised?  

After the homeowner's bank personnel told them repeatedly during their loan workout process not to worry and that their loan modification would stop the foreclosure process, they had every right to be surprised.  Unfortunately with all three homeowners, they did not obtain confirmation that their FORECLOSURE PROCESS WAS DELAYED AND/OR HALTED IN WRITING.  What distressed homeowners are NEVER TOLD:  The loan workout or loan modification department never communicates with this loss mitigation (handles foreclosed properties) and short sale departments.  In my experience, I've had numerous conversations with bank personnel confirming this to be true. 

Most Realtors, Real estate brokers, and personnel working with these banks on short sales and/or foreclosures will confirm that most internal operations are flying by the seat of their pants.  A tremendous amount of disorganization, lost files, and lack of communication is frighteningly prevalent among the large banks.  

Among the smaller banks, there seems to be a noticeable difference in service, communication and positive action.  The take home message for all distressed homeowners:  If you are applying for a loan modification from your bank, obtain confirmation from your bank/lender that your foreclosure timeline is being delayed, or halted.

I hate to see anyone losing their home when attempting to do the right thing for their families!  Any questions about California's foreclosure time line, please contact me. 

 

Thursday, October 7, 2010

CHASE BANK CHASING HOMEOWNER INTO FORECLOSURE

It's been over a month since my client was encouraged to foreclose on his home due to Chase bank's lack of action to release my client from debt on a short sale in his bank approval letter.  Because of my client's strong desire to be 'socially responsible' by choosing to short sale his property while possibly doing less damage to his credit, it took a veteran real estate broker, an attorney and my vigilant client to lobby and advocate for a short sale, making total sense to Chase bank that they stood to lose less money in a successful short sale than foreclosure. . . 

Unfortunately, the battle was lost when Chase just couldn't see themselves stepping outside the box which would have created a win-win for all parties.  To add insult to injury, my seller lost a total of 6 highly qualified buyers over a 12 month period due to Chase's zero communication and lack of incentive to do anything in a timely fashion.  When Chase did respond, their staff managed to send over approval letters with expired dates.  When asked to correct these bank approval letters, Chase took so long, the buyers walked . .Damn it, what in the world do these BIG name banks do with their time and more importantly, why such INCOMPETENT staff dealing with people's lives???   

My young client only 5 years ago, started a new life buying his first home.  It is was time when homes sold in less than 24 hours after a seller would sign a listing contract, interest rates were moderate and home prices were rising exponentially.    Sadly, we have heard and read so many related stories as of late.  

Just over 30 days ago, my client's attorney wrote the following letter as the last ditch effort to have Chase release my client from debt by changing the definitive verbiage in their bank approval letter.  Of course names are hidden for confidentality:

August 18, 2010 Chase Home Finance LLC XXXX,  Via Facsimile: 1xxx - xxxx --

Dear Ms. G :

I am the attorney representing the D family in the short sale of their home. We have all been working together with Chase in an effort to avoid foreclosure and to reach a mutually agreeable resolution for all parties involved. To that end, we have submitted to your institution a strong offer and all the required documentation. We have obtained approval from your institution, which we are thankful for, but it in fact encourages foreclosure because of the verbiage chosen. Again, while we are grateful for the approval of the short sale, which enables the family and your institution to potentially avoid foreclosure, we are writing to formally request that the verbiage used therein to be changed to reflect the realities of California foreclosure law as it would be absurd to ignore the same. The subject property is located in California and your institution holds both first and second position with its liens.

Pursuant to California foreclosure law, your institution will be prohibited from obtaining from my client any deficiency should the short sale not be consummated and your institution forecloses (see California Code of Civil Procedure 580d and 726a, which prohibits a deficiency judgment after a non-judicial foreclosure). In other words, according to California law, should your institution sell the property at an auction, it will not be able to pursue my client for the deficiency that will naturally result in this upside down market and so it does not make any sense for you to reserve the right to pursue the deficiency as you have in the approval letter; by doing so, you are actually encouraging foreclosure.


Moreover, California case law provides that where a senior lien holder, that is the same as the junior lien holder, forecloses the juniors will similarly be prohibited from obtaining a deficiency judgment (see George v. Simon 4 Cal. App. 4th 63 (A bank's action to recover the deficiency due under a promissory note secured by a junior deed of trust was barred by Code Civ. Proc., § 580d (deficiency judgment after private foreclosure forbidden), where the bank had previously foreclosed a senior deed of trust on the debtor's property).

To reach such an absurd conclusion flies in the face of good faith and is one of the reasons homeowners are so upset with your institution. I understand that it may make sense to reserve the right in another context, but not here. As such, I write asking that you reconsider your position in the short sale approval letter that attempts to reserve any wrongly perceived deficiency balance rights that your institution and/or its investors believes exists and allow the short sale to be consummated in line with California law.

Again, should you not release liability; you are actually encouraging foreclosure because California foreclosure law will protect my client more than consummating the sale. Assuredly you do not wish such preposterous result nor would the investors once they review California foreclosure law. Please know that it is not lightly that we come to you with this request. Generally most lenders will step outside of the box and analyze the situation for what it is and make a financial decision. It is only because your representatives in this situation are not considering the best interest of your institution that I must write. If you have any questions, or if you would like to contact me to discuss the short sale, please do not hesitate. I look forward to resolving this matter quickly as it has been an arduous process thus far.

Sincerely, R T, Esq. L  Law Firm

Yes, the bank rejected this clear request.  In my opinion, I don't even think the bank staff understood the letter. . .

The startling point about this issue, there are thousands of people in my client's same situation and yet our government are bailing out these banks.  

Does anyone know the definition of insanity?

 



Thursday, September 30, 2010

CUSTOMER SERVICE BEYOND EXPECTATION!

Wow, a powerful lesson I've learned in the last 72 hours.  When you deliver outstanding customer service, you can always expect longevity in business!  It was merely 3 months ago that I signed up for a business that specializes in video communication and marketing and what I have observed, they have excellent products while severely lacking in customer service.  After seeing increasingly poor service and continuous refusal to openness of suggestions, I've chosen to stop promoting this company.

My message to you my friends, take the time to observe the customer service of any company or business before you consider endorsing.  Align yourselves with people who desire to contribute to the world and WORK AS A TEAM. Choose a company who models a selfless attitude, I know you know they are out there!  Join me in creating a world of selfless acts of kindness in business and in our lives!


 

Official Ling Tseng Blog
 

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