Tuesday, December 21, 2010

NOT AN REO/BANK-OWNED OR SHORT SALE TRANSACTION: IT'S A RESALE SELLER!



Serendipity really does happen when we are open to the magic that life has to offer!  Peter is from Sweden and his lovely wife, Diana, is American Filipino.  These people are the sweetest most gentle clients I’ve had a in quite sometime.  This lovely couple married just three years ago and came as a first time buyer referral from a business associate. 

October 24th, 2010 was the first stormiest day of the fall season in the sleepy town of West Sacramento when I met Peter and Diana at the local coffee shop.  With my laptop, we spent a good hour becoming acquainted while learning about the type of home this young couple imagined as their home.

Peter was raised in the rural countryside of Sweden while Diana was raised in a bustling city in the Bay area.   With their diverse cultural backgrounds, I was also able to see how well they complimented each other and how similar their priorities were!  After the 2 hours we spent together at the coffee shop, we visited three homes and one they fell absolutely in love with. 

As soon as we walked in the front door of this impeccably maintained 3000 sq. ft one story home, the moment felt completely surreal. . .and yes 45 days later the home belonged to Peter and Diana! 

Last weekend, I had the privilege of presenting Peter and Diana with their closing gift and as I entered their home, I was pleasantly surprised that these new homeowners had already re-painted their living room and decorated for the holidays.  My heart warmed when I saw their 9 foot Christmas tree adorned with blue and white lights only, Sweden’s colors.

The tears welled in my eyes when Peter and Diana presented me with an unexpected gift basket filled with ‘relax/de-stress’ products and the most beautiful appreciation card, I was overwhelmed !!!  Working hard to maintain my emotions, Diana then proceeded to show me a note that the sellers left. 

“Dear Peter and Diana, Kathi and I have lived and spent 25 years in this home raising our children and have filled this home with many, many happy memories.  We know this home will allow you to do the same.  We are leaving a legacy behind and have taken care of this home as if it were one of our children.  We hope you do the same.  Sincerely, Del”.

Oh my God, I completely lost it, I just get emotional recapturing this moment as of the writing of this blog. 

To all my readers, now you know why I love what I do and the passion I have for how I can serve! 

In this market, working as an “REO/bank owned and/or short sale” listing real estate brokers/agents, we forget that as real estate professionals, we are in a ‘relationship business’.  I so appreciate when I have the opportunity to work with clients like Peter and Diana! 

With these type of transactions,  I am reminded that I am in the best business in the world!!!  







Monday, December 6, 2010

THE GIVING TREE

The holiday season has arrived quickly and as we know, there are many people that are much less fortunate than all of us who even have the ability to read my blog assuming you own a computer.

I am dedicating this blog to an opportunity to have you schedule 1 hour of your life to see how you can participate in "Revenue Share & Fundraising Program for Non-Profit Organizations".  When is this webinar?  

Click here to sign up for this webinar on Wednesday, December 8th, 2010 at 10:00 AM PDT

As many of my blog readers, Facebook friends, and Twitter followers know, I have been active with a group called AgentsPayingForward.com
Everytime I close a transaction, I donate a portion of my commission to several charities listed on this site.  In addition to donating directly to charities partnered with AgentsPayingForward, I have partnered with Team Ignited of Ignite360 who is committed to collaborating with AgentsPaying Forward in providing a simple and effective solution to INCREASE fundraising to non-profit organizations and the community!  

As you are all well aware, tis’ the season for non-profit organizations to shake the trees in hopes that money will fall into their charity cups. Unfortunately, these days, non-profits find themselves shaking those trees harder yet receiving less for their fundraising activities.

Will you join me in securing a future for our charitable organizations and more importantly, ensure the health of our future generations? 

Remember, this Wednesday, December 8th, 2010, 10:00 am.   Click here to sign up for this webinar on Wednesday, December 8th, 2010 at 10:00 AM PDT




 

Sunday, October 10, 2010

LOAN MODIFICATION & CALIFORNIA'S FORECLOSURE TIMELINE

In the last week, I've received 3 calls from homeowners asking for my help and informing me that either in the middle of their loan modification with their mortgage company or obtaining fully approved loan modifications, they were surprised to receive a "Notice of Trustee Sale" taped to the door of their home.  A Notice of Trustee Sale is a legal notice to a homeowner that their home is going to the auction block 21 days after the notice date.  Pretty gut wrenching.  The question comes to mind, why are these homeowners surprised?  

After the homeowner's bank personnel told them repeatedly during their loan workout process not to worry and that their loan modification would stop the foreclosure process, they had every right to be surprised.  Unfortunately with all three homeowners, they did not obtain confirmation that their FORECLOSURE PROCESS WAS DELAYED AND/OR HALTED IN WRITING.  What distressed homeowners are NEVER TOLD:  The loan workout or loan modification department never communicates with this loss mitigation (handles foreclosed properties) and short sale departments.  In my experience, I've had numerous conversations with bank personnel confirming this to be true. 

Most Realtors, Real estate brokers, and personnel working with these banks on short sales and/or foreclosures will confirm that most internal operations are flying by the seat of their pants.  A tremendous amount of disorganization, lost files, and lack of communication is frighteningly prevalent among the large banks.  

Among the smaller banks, there seems to be a noticeable difference in service, communication and positive action.  The take home message for all distressed homeowners:  If you are applying for a loan modification from your bank, obtain confirmation from your bank/lender that your foreclosure timeline is being delayed, or halted.

I hate to see anyone losing their home when attempting to do the right thing for their families!  Any questions about California's foreclosure time line, please contact me. 

 

Thursday, October 7, 2010

CHASE BANK CHASING HOMEOWNER INTO FORECLOSURE

It's been over a month since my client was encouraged to foreclose on his home due to Chase bank's lack of action to release my client from debt on a short sale in his bank approval letter.  Because of my client's strong desire to be 'socially responsible' by choosing to short sale his property while possibly doing less damage to his credit, it took a veteran real estate broker, an attorney and my vigilant client to lobby and advocate for a short sale, making total sense to Chase bank that they stood to lose less money in a successful short sale than foreclosure. . . 

Unfortunately, the battle was lost when Chase just couldn't see themselves stepping outside the box which would have created a win-win for all parties.  To add insult to injury, my seller lost a total of 6 highly qualified buyers over a 12 month period due to Chase's zero communication and lack of incentive to do anything in a timely fashion.  When Chase did respond, their staff managed to send over approval letters with expired dates.  When asked to correct these bank approval letters, Chase took so long, the buyers walked . .Damn it, what in the world do these BIG name banks do with their time and more importantly, why such INCOMPETENT staff dealing with people's lives???   

My young client only 5 years ago, started a new life buying his first home.  It is was time when homes sold in less than 24 hours after a seller would sign a listing contract, interest rates were moderate and home prices were rising exponentially.    Sadly, we have heard and read so many related stories as of late.  

Just over 30 days ago, my client's attorney wrote the following letter as the last ditch effort to have Chase release my client from debt by changing the definitive verbiage in their bank approval letter.  Of course names are hidden for confidentality:

August 18, 2010 Chase Home Finance LLC XXXX,  Via Facsimile: 1xxx - xxxx --

Dear Ms. G :

I am the attorney representing the D family in the short sale of their home. We have all been working together with Chase in an effort to avoid foreclosure and to reach a mutually agreeable resolution for all parties involved. To that end, we have submitted to your institution a strong offer and all the required documentation. We have obtained approval from your institution, which we are thankful for, but it in fact encourages foreclosure because of the verbiage chosen. Again, while we are grateful for the approval of the short sale, which enables the family and your institution to potentially avoid foreclosure, we are writing to formally request that the verbiage used therein to be changed to reflect the realities of California foreclosure law as it would be absurd to ignore the same. The subject property is located in California and your institution holds both first and second position with its liens.

Pursuant to California foreclosure law, your institution will be prohibited from obtaining from my client any deficiency should the short sale not be consummated and your institution forecloses (see California Code of Civil Procedure 580d and 726a, which prohibits a deficiency judgment after a non-judicial foreclosure). In other words, according to California law, should your institution sell the property at an auction, it will not be able to pursue my client for the deficiency that will naturally result in this upside down market and so it does not make any sense for you to reserve the right to pursue the deficiency as you have in the approval letter; by doing so, you are actually encouraging foreclosure.


Moreover, California case law provides that where a senior lien holder, that is the same as the junior lien holder, forecloses the juniors will similarly be prohibited from obtaining a deficiency judgment (see George v. Simon 4 Cal. App. 4th 63 (A bank's action to recover the deficiency due under a promissory note secured by a junior deed of trust was barred by Code Civ. Proc., § 580d (deficiency judgment after private foreclosure forbidden), where the bank had previously foreclosed a senior deed of trust on the debtor's property).

To reach such an absurd conclusion flies in the face of good faith and is one of the reasons homeowners are so upset with your institution. I understand that it may make sense to reserve the right in another context, but not here. As such, I write asking that you reconsider your position in the short sale approval letter that attempts to reserve any wrongly perceived deficiency balance rights that your institution and/or its investors believes exists and allow the short sale to be consummated in line with California law.

Again, should you not release liability; you are actually encouraging foreclosure because California foreclosure law will protect my client more than consummating the sale. Assuredly you do not wish such preposterous result nor would the investors once they review California foreclosure law. Please know that it is not lightly that we come to you with this request. Generally most lenders will step outside of the box and analyze the situation for what it is and make a financial decision. It is only because your representatives in this situation are not considering the best interest of your institution that I must write. If you have any questions, or if you would like to contact me to discuss the short sale, please do not hesitate. I look forward to resolving this matter quickly as it has been an arduous process thus far.

Sincerely, R T, Esq. L  Law Firm

Yes, the bank rejected this clear request.  In my opinion, I don't even think the bank staff understood the letter. . .

The startling point about this issue, there are thousands of people in my client's same situation and yet our government are bailing out these banks.  

Does anyone know the definition of insanity?

 



Thursday, September 30, 2010

CUSTOMER SERVICE BEYOND EXPECTATION!

Wow, a powerful lesson I've learned in the last 72 hours.  When you deliver outstanding customer service, you can always expect longevity in business!  It was merely 3 months ago that I signed up for a business that specializes in video communication and marketing and what I have observed, they have excellent products while severely lacking in customer service.  After seeing increasingly poor service and continuous refusal to openness of suggestions, I've chosen to stop promoting this company.

My message to you my friends, take the time to observe the customer service of any company or business before you consider endorsing.  Align yourselves with people who desire to contribute to the world and WORK AS A TEAM. Choose a company who models a selfless attitude, I know you know they are out there!  Join me in creating a world of selfless acts of kindness in business and in our lives!


 

Sunday, July 25, 2010

A POSITIVE DETOUR FROM REAL ESTATE. . .WHAT GOD WILL AND WON'T ASK FOR. . .

A NEW TWIST ON THE SUBJECT OF BUYING & SELLING REAL ESTATE, REAL ESTATE INVESTING, SHORT SALES, REOs, BANK-OWNED, DISTRESSED PROPERTIES.  Many people I come into contact with daily have this impression that real estate professionals make a truck load of money, drive fancy cars, live in monstrous mansions and what isn't realized or spoken, not ALL real estate professional fit that stereotype.
Although I work at freeing myself of judgment of others and situations, I've observed that it is human nature to judge and/or to be judged by others.  Just stepping back, I truly thank all those who have the courage to send the following in an email only to find out, I will post this publicly on my Blog and more importantly, be PROUD TO PUBLISH on my blog. . .The following speaks loudly on how I LIVE MY LIFE and most importantly, how I view my relationship with God in my life. . .

What God Will And Won't Ask

 1. God won't ask what kind of car you drove, but will ask how many people you drove who didn't have transportation.

 2. God won't ask the square footage of your house, but will ask how many people you welcomed into your home.

 3. God won't ask about the fancy clothes you had in your closet, but will ask how many of those clothes helped the needy.

 4. God won't ask about your social status, but will ask what kind of class you displayed.

 5. God won't ask how many material possessions you had, but will ask if they dictated your life.

 6. God won't ask what your highest salary was, but will ask if you compromised your character to obtain that salary.

 7. God won't ask how much overtime you worked, but will ask if you worked overtime for your family and loved ones.

 8. God won't ask how many promotions you received, but will ask how you promoted others.

 9. God won't ask what your job title was, but will ask if you performed your job to the best of your ability.

 10. God won't ask what you did to help yourself, but will ask what you did to help others.

 11. God won't ask how many friends you had, but will ask how many people to whom you were a true friend.

 12. God won't ask what you did to protect your rights, but will ask what you did to protect the rights of others.

 13. God won't ask in what neighborhood you lived, but will ask how you treated your neighbors.

 14. God won't ask about the color of your skin, but will ask about the content of your character.

 15. God won't ask how many times your deeds matched your words, but will ask how many times they didn't.

 ~Author Unknown~

 

Sunday, July 18, 2010

Real Estate Investing 101

Today, I caution you from a company called Noveau Riche, a MLM in real estate investing.  There are many inexperienced real estate investors and unlicensed people who pretend to practice real estate in this organization.

Recently, I acquired new clients who have fallen victim to ill advice by Noveau Riche distributors and/or members.  This company has taught my newly acquired clients about making 'fast money' by flipping properties.  There is no such thing as making 'fast money' when it comes to real estate investing.  Just because the current market is a strong buyers market and residential income and/or single family houses are below market does not necessarily mean that it is a good buy.

Eight months ago, my newly acquired clients purchased an investment property learning the Noveau Riche way and they have LOST money in the process of flipping their first investment property.  As a matter of fact, there going to have to 'short sale' their property.  

There is NO SUBSTITUTION for knowing your numbers.  The investor must know down to the dollar what they will walk away with when  purchasing an investment property.  There are several factors involved in buying investment properties, ROI (return on investment), cash on cash, after repair costs, appreciation, depreciation, cash flow etc. 

Due your due diligence with Noveau Riche or any other company who teaches real estate investing and before doing business with these individuals, ESPECIALLY as an important decision as real estate investing.  Work with a experienced real estate investor that has a solid reputation and/or extensive portfolio.  Connecting with the wrong individuals can place you in financial ruins and of course, connecting with the right people will help you build a very solid financial future!  

You should also consider a real estate professional, licensed in the State and has a track record of happy clients. 

  

Tuesday, June 1, 2010

SAVING A HOME FROM FORECLOSURE!




Holy Cow, after a day of losing a buyer on my short sale listing, I received this email. . .Bottom line, not everyone loses their home in a distressed market. . .This just made me realize I love what I do!  

Ling L. Tseng, RE/MAX Gold, was extremely helpful in assisting me with getting a loan modification.  I met Ling in August 2009 at my place of employment.  I had spoken with several credit counselors, real estate brokers, and mortgage companies in the past and they were very high pressure and really did not offer good or accurate advice, so I was a little leery of talking to Ling at first.  However, after talking to Ling for just a few short minutes, I was convinced that she knew what she was talking about.  So I scheduled an appointment with her to discuss my options regarding my home loan payment that was becoming unaffordable due to a 15 percent paycut.  To make matters worse, I was upside down in my house and could not sell it.  Ling spent the time to explain to me my options and provided detailed documents for what I would need depending on the option I chose.  After talking to Ling and looking over the materials she gave me, I felt that the best option for me would be to try and get a loan modification.  After submitting my loan modification paper work to my mortgage company, and following-up persistently, I was finally offered a loan modification in December 2009.  I wasn't real happy with the loan modification offer and I discussed it with Ling.  She was patient enough to sit down and talk to me about the offer and to explain that I could do much better than what had been offered and recommended that I talk to my mortgage company and see if I could get a better offer.  A second loan modification offer was made to me in February 2010.  It was better than the first offer, but after talking to Ling she thought I could still do better.  So I approached my mortage company once more and in March 2010 they finally came back with an offer I could live with.  My payments were reduced from about $2,700 per month to about $1,800 per month.  Thank you Ling for being there for me and for being a good coach and friend, I couldn't have done it without you.  Tom P  

Sunday, March 21, 2010

HOUSE VS. HOME: East Meets West

It recently occurred to me when I work with my seller clients, I found myself telling them, "let's put your 'house' on the market".  When my sellers are motivated to sell, it is time for them to detach their emotions from what was once, their 'home'. . .and not it is time to sell their 'house'.

So here is where East meets West and my Fengshui home staging and consultant experience comes into play.  I work my sellers to shift their mindset from owning their 'home' to selling their 'house'.  I teach methods for depersonalizing their 'home' while helping them to stage their 'house' to sell!  Amazingly, in no time, the 'house' sells!

When working with my buyer clients, it is all about where they see themselves creating memories of family, friends, career and their lives. . .Often my buyers consult with me to determine why a feeling arises when viewing selected properties.  It is the foreseen energies, plot shape, location of the structure, floorplan, yard condition and the unforeseen energies is how I educate buyers. . .

It is truly amazing how powerful communication can be, especially our choice of words! Whether you are SelLING a 'house' or BuyLing a 'home', I make it a FUN, educational and most importantly, a memorable experience!!!  

Yours Truly,
MyFengShuiAgent.Com
Ling Ling




Tuesday, March 9, 2010

The Meaning of Bling!

For a person who loves jewelry and notices 100% of the time when others wear beautiful creations, I had a recent revelation of how I feel about my admiration for all this bling!  Some people can wear the most beautiful creations albeit jewelry and/or clothing and there is nothing that beats a person’s smile, the best jewelry ever!!! 

Today I stood in line behind a woman wearing one of the most beautiful bracelet and necklace I have ever seen!  I quietly admired her jewelry while she proceeded to checkout.  While the young male checker was scanning her items, one of her items scanned a price different then she remembered and proceeded to scream at the young gentleman as he worked hard to calm her down.

At the moment I witnessed this confrontation, a young man with a beaming smile tapped me on the shoulder to bring me a sample of a tasty morsel that he was handing out to customers in the store. 

For an instant, I realized that my vivid memory of the woman’s jewelry had vanished from my mind as it was suddenly replaced by this young man’s smile which still remains vivid as I write this short blog.       

It is these moments that serves as a reminder of what valuable gifts we receive daily!  
 


Friday, February 26, 2010

RELATIONSHIPS

As we can all agree, this week just flew by.  I looked back on my week and even today, finding myself acutely aware of the fact my life and career is about building lifetime relationships.  To some reading this post, this observation and statement may read trite, for others they can relate!

Throughout my academic and corporate years, I never realized how unconscious I was with the people that came into my life.  During these years, the focus was getting through school and rising up the corporate ladder, never realizing how much my life was about "me".  It was until I switched careers only 8 years ago, I never imagined how much growth I would experience. . .


When working with my seller & buyer clients, the details of their lives are disclosed in a short time as part of the transaction; the end result, a gift of a lifetime, a friendship.  How many can really say they love what they do for a living?  


Sunday, February 21, 2010

PAYING IT FORWARD!

As we all are so aware, the news & the general moral is doom & gloom for America's economy. When we choose to focus on ourselves and the present situation of the world's economy, you get more of the same placed in your life, a spiral of negative thoughts.

Imagine for a moment, your life was suddenly over because a catastrophic earthquake took you and your entire family out in less than 60 seconds. . .Well this is what has happened to my extended family in Haiti. . .No, you don't have time to think about what's in your bank account, how big of house to buy or ponder on where to go on vacation.

As of result of this tragic event, I am thankful for a vehicle I have to make a sizable donation to a charity who will continue to take care of these victims of a natural disaster. My friend Tom Ash, a brilliant person created a program called "Agents Paying Forward" that allows me to donate to my favorite charity each time I close a real estate transaction. What I have found in my life, the people who prosperous the most are those who give of themselves the most. Please check this out and join me in making a difference. . .





Agents Paying Forward

I wanted to let you know that I have pledged to make a difference in the world, and you can too. I’ve joined Agents Paying Forward, a program developed to help many worthy charitable organizations

Every transaction I close will generate a donation to my designated charity American Red Cross. The more business I do, the more the charity receives - it's that simple.

By working with me, you can do your part to help change the world. You don’t even have to support my designated charity: you may want to support another charity – just let me know! I just want to encourage paying it forward in order to help so many needy and deserving groups.

Call me today and let’s change the world by changing the way we do business.


Official Ling Tseng Blog
 

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