CUSTOMER SERVICE BEYOND EXPECTATION!

Wow, a powerful lesson I've learned in the last 72 hours.  When you deliver outstanding customer service, you can always expect longevity in business!  It was merely 3 months ago that I signed up for a business that specializes in video communication and marketing and what I have observed, they have excellent products while severely lacking in customer service.  After seeing increasingly poor service and continuous refusal to openness of suggestions, I've chosen to stop promoting this company.

My message to you my friends, take the time to observe the customer service of any company or business before you consider endorsing.  Align yourselves with people who desire to contribute to the world and WORK AS A TEAM. Choose a company who models a selfless attitude, I know you know they are out there!  Join me in creating a world of selfless acts of kindness in business and in our lives!

 

A POSITIVE DETOUR FROM REAL ESTATE. . .WHAT GOD WILL AND WON'T ASK FOR. . .

A NEW TWIST ON THE SUBJECT OF BUYING & SELLING REAL ESTATE, REAL ESTATE INVESTING, SHORT SALES, REOs, BANK-OWNED, DISTRESSED PROPERTIES.  Many people I come into contact with daily have this impression that real estate professionals make a truck load of money, drive fancy cars, live in monstrous mansions and what isn't realized or spoken, not ALL real estate professional fit that stereotype.

Although I work at freeing myself of judgment of others and situations, I've observed that it is human nature to judge and/or to be judged by others.  Just stepping back, I truly thank all those who have the courage to send the following in an email only to find out, I will post this publicly on my Blog and more importantly, be PROUD TO PUBLISH on my blog. . .The following speaks loudly on how I LIVE MY LIFE and most importantly, how I view my relationship with God in my life. . .

What God Will And Won't Ask

 1. God won't ask what kind of car you drove, but will ask how many people you drove who didn't have transportation.

 2. God won't ask the square footage of your house, but will ask how many people you welcomed into your home.

 3. God won't ask about the fancy clothes you had in your closet, but will ask how many of those clothes helped the needy.

 4. God won't ask about your social status, but will ask what kind of class you displayed.

 5. God won't ask how many material possessions you had, but will ask if they dictated your life.

 6. God won't ask what your highest salary was, but will ask if you compromised your character to obtain that salary.

 7. God won't ask how much overtime you worked, but will ask if you worked overtime for your family and loved ones.

 8. God won't ask how many promotions you received, but will ask how you promoted others.

 9. God won't ask what your job title was, but will ask if you performed your job to the best of your ability.

 10. God won't ask what you did to help yourself, but will ask what you did to help others.

 11. God won't ask how many friends you had, but will ask how many people to whom you were a true friend.

 12. God won't ask what you did to protect your rights, but will ask what you did to protect the rights of others.

 13. God won't ask in what neighborhood you lived, but will ask how you treated your neighbors.

 14. God won't ask about the color of your skin, but will ask about the content of your character.

 15. God won't ask how many times your deeds matched your words, but will ask how many times they didn't.

 ~Author Unknown~

 

Real Estate Investing 101

Today, I caution you from a company called Noveau Riche, a MLM in real estate investing.  There are many inexperienced real estate investors and unlicensed people who pretend to practice real estate in this organization.

Recently, I acquired new clients who have fallen victim to ill advice by Noveau Riche distributors and/or members.  This company has taught my newly acquired clients about making 'fast money' by flipping properties.  There is no such thing as making 'fast money' when it comes to real estate investing.  Just because the current market is a strong buyers market and residential income and/or single family houses are below market does not necessarily mean that it is a good buy.

Eight months ago, my newly acquired clients purchased an investment property learning the Noveau Riche way and they have LOST money in the process of flipping their first investment property.  As a matter of fact, there going to have to 'short sale' their property.  

There is NO SUBSTITUTION for knowing your numbers.  The investor must know down to the dollar what they will walk away with when  purchasing an investment property.  There are several factors involved in buying investment properties, ROI (return on investment), cash on cash, after repair costs, appreciation, depreciation, cash flow etc. 

Due your due diligence with Noveau Riche or any other company who teaches real estate investing and before doing business with these individuals, ESPECIALLY as an important decision as real estate investing.  Work with a experienced real estate investor that has a solid reputation and/or extensive portfolio.  Connecting with the wrong individuals can place you in financial ruins and of course, connecting with the right people will help you build a very solid financial future!  

You should also consider a real estate professional, licensed in the State and has a track record of happy clients. 

  

SAVING A HOME FROM FORECLOSURE!

Holy Cow, after a day of losing a buyer on my short sale listing, I received this email. . .Bottom line, not everyone loses their home in a distressed market. . .This just made me realize I love what I do!  

Ling L. Tseng, RE/MAX Gold, was extremely helpful in assisting me with getting a loan modification.  I met Ling in August 2009 at my place of employment.  I had spoken with several credit counselors, real estate brokers, and mortgage companies in the past and they were very high pressure and really did not offer good or accurate advice, so I was a little leery of talking to Ling at first.  However, after talking to Ling for just a few short minutes, I was convinced that she knew what she was talking about.  So I scheduled an appointment with her to discuss my options regarding my home loan payment that was becoming unaffordable due to a 15 percent paycut.  To make matters worse, I was upside down in my house and could not sell it.  Ling spent the time to explain to me my options and provided detailed documents for what I would need depending on the option I chose.  After talking to Ling and looking over the materials she gave me, I felt that the best option for me would be to try and get a loan modification.  After submitting my loan modification paper work to my mortgage company, and following-up persistently, I was finally offered a loan modification in December 2009.  I wasn't real happy with the loan modification offer and I discussed it with Ling.  She was patient enough to sit down and talk to me about the offer and to explain that I could do much better than what had been offered and recommended that I talk to my mortgage company and see if I could get a better offer.  A second loan modification offer was made to me in February 2010.  It was better than the first offer, but after talking to Ling she thought I could still do better.  So I approached my mortage company once more and in March 2010 they finally came back with an offer I could live with.  My payments were reduced from about $2,700 per month to about $1,800 per month.  Thank you Ling for being there for me and for being a good coach and friend, I couldn't have done it without you.  Tom P  

HOUSE VS. HOME: East Meets West

It recently occurred to me when I work with my seller clients, I found myself telling them, "let's put your 'house' on the market".  When my sellers are motivated to sell, it is time for them to detach their emotions from what was once, their 'home'. . .and not it is time to sell their 'house'.

So here is where East meets West and my Fengshui home staging and consultant experience comes into play.  I work my sellers to shift their mindset from owning their 'home' to selling their 'house'.  I teach methods for depersonalizing their 'home' while helping them to stage their 'house' to sell!  Amazingly, in no time, the 'house' sells!

When working with my buyer clients, it is all about where they see themselves creating memories of family, friends, career and their lives. . .Often my buyers consult with me to determine why a feeling arises when viewing selected properties.  It is the foreseen energies, plot shape, location of the structure, floorplan, yard condition and the unforeseen energies is how I educate buyers. . .

It is truly amazing how powerful communication can be, especially our choice of words! Whether you are SelLING a 'house' or BuyLing a 'home', I make it a FUN, educational and most importantly, a memorable experience!!!  

Yours Truly,

MyFengShuiAgent.Com

Ling Ling

The Meaning of Bling!

For a person who loves jewelry and notices 100% of the time when others wear beautiful creations, I had a recent revelation of how I feel about my admiration for all this bling!  Some people can wear the most beautiful creations albeit jewelry and/or clothing and there is nothing that beats a person’s smile, the best jewelry ever!!! 

Today I stood in line behind a woman wearing one of the most beautiful bracelet and necklace I have ever seen!  I quietly admired her jewelry while she proceeded to checkout.  While the young male checker was scanning her items, one of her items scanned a price different then she remembered and proceeded to scream at the young gentleman as he worked hard to calm her down.

At the moment I witnessed this confrontation, a young man with a beaming smile tapped me on the shoulder to bring me a sample of a tasty morsel that he was handing out to customers in the store. 

For an instant, I realized that my vivid memory of the woman’s jewelry had vanished from my mind as it was suddenly replaced by this young man’s smile which still remains vivid as I write this short blog.       

It is these moments that serves as a reminder of what valuable gifts we receive daily!  

 

RELATIONSHIPS

As we can all agree, this week just flew by.  I looked back on my week and even today, finding myself acutely aware of the fact my life and career is about building lifetime relationships.  To some reading this post, this observation and statement may read trite, for others they can relate!

Throughout my academic and corporate years, I never realized how unconscious I was with the people that came into my life.  During these years, the focus was getting through school and rising up the corporate ladder, never realizing how much my life was about "me".  It was until I switched careers only 8 years ago, I never imagined how much growth I would experience. . .


When working with my seller & buyer clients, the details of their lives are disclosed in a short time as part of the transaction; the end result, a gift of a lifetime, a friendship.  How many can really say they love what they do for a living?